Privacy & Cookie Policy

HomePrivacy & Cookie Policy

This Privacy & Cookie Policy refers only to The Compassionate Friends, Queensland Inc website located at It does not cover branded web pages on third party platforms (such as Facebook or YouTube), which we have no control over. We recommend that you check the relevant third parties privacy and cookie policies for information about these sites.

The Compassionate Friends, Queensland Inc intends for its website to be a safe, supportive, and informative tool to benefit those who are grieving from the death of a child. This Privacy & Cookie Policy sets out how The Compassionate Friends, Queensland Inc uses and protects any information that you provide when you use this website.

The Compassionate Friends, Queensland Inc is committed to ensuring that your privacy is protected. Should
we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What Information Do We Collect?

The Compassionate Friends, Queensland Inc is strongly committed to protecting your privacy. We are the sole owner of all information collected on this website.

While we do use log files and analytics like most standard website servers to analyse trends and administer the site, it is never linked to personally identifiable information and only used to provide general information regarding the general use of our site.

We only collect personal information when it is provided by you through our contact form, guestbook, or donation system. How much you disclose is entirely up to you.


We use cookies on this site to ensure we provide you the best and safest experience possible through temporary first party/session cookies. We do not collect or pass on any personal information from cookies on our site, and the cookies are deleted when the browser is closed.

We only use cookies to:

  • secure our online forms to prevent misuse, and
  • compile anonymous, aggregated statistics to observe general usage patterns of the site to help improve the usefulness and the experience of the site to our visitors.

We cannot identify you personally from the information contained in these cookies.

Some pages in our site may at times contain embedded content from third party sites, eg YouTube, and these sites may present cookies which we have no control over. We do not allow third party advertising of any kind on our site. Likewise we do not utilise embedded social network sharing buttons.

If you continue to use this site without changing your browser cookie settings, we assume you are happy to receive these cookies. You may change your cookie settings in your browser at any time to restrict, block or delete our cookies. Our website will generally work with cookies disabled, however some areas of our site require cookies enabled for security reasons and may not function correctly with first party cookies disabled.

Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon you visit our site.

The help function within your browser should tell you how to restrict, block or delete cookies. Alternatively, you may wish to visit which contains information on how to block and delete cookies from a wide variety of browsers.

How Do We Use the Information Collected?

The Compassionate Friends, Queensland Inc only uses the personal information collected to provide the information or service that you requested. We do not employ spam or mass-marketing techniques with your details.

We do not use any of the information provided on the guestbook in any official manner, it is only our site visitors that may use the information for contact purposes.

Disclosure of Information

We do not disclose any personal information that you may give us to any organisation or person outside of The Compassionate Friends, Queensland Inc, unless we are required to by law, or you authorise us to do so.

Under no circumstances do we sell or receive payment for disclosing your personal information.

Security of Information

We are committed to ensuring all information collected online is kept secure. We implement a variety of security measures to maintain the safety of your personal information. Only limited and authorised employees/members have access to this information. All our online donation transactions occur over Secure Sockets Layer (SSL), so your credit card payment and personal details are always safe.

Third Party Links

Our website does contain links to other websites of interest. These third party sites do have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these

Terms and Conditions

Please also visit our Terms of Use page establishing the use, disclaimers, and limitations governing the use of our website.

Notification of Changes

If your personal information changes, or if you no longer desire our services, please contact us to correct,
update or delete your information.

Any changes to this Privacy Policy will be posted on this page, and you should check back from time to time.

Further Information

Finally, if you have any questions regarding this Privacy Policy, also please contact our office for further information.